Insurance Approved!

Got the official word that our insurance will cover a visit to Dr. Pauli at the end of the month! We are very excited about this, obviously. I have to say, for the record, we've had great experience with our health insurance. A nurse called me last week to see if I had any questions about her health, though when I told her Belalu's condition, she said she'd have to do some research and call me back :) Fair enough.

She then asked me if we needed financial help for travel for any of our visits. ??? Since when does insurance offer that service? Since they are all fairly close by, I said no, so I don't have more details on that.

She also told me they have a free service where in addition to a nurse I can be assigned someone who will help me sort out all the various bills and claims, since we are now working with four different clinic/hospitals. 

I keep trying to figure out what the "catch" is in all this help, since you hear so many nightmare stories about insurance.